Introduction
This Neuron Usage Policy ("Policy") establishes the guidelines governing the acquisition, utilization, and management of Neurons, the proprietary digital asset exclusively used within the Branium.ai ecosystem. Neurons serve as a fundamental unit of value within the platform, enabling users to access and interact with a range of AI-powered tools, services, and functionalities designed to enhance productivity, creativity, and efficiency.
By purchasing, using, or otherwise engaging with Neurons in any capacity, users explicitly agree to abide by the terms set forth in this Policy, in addition to Branium.ai’s Terms & Conditions, Privacy Policy, and any other relevant policies or agreements that govern platform use. These documents collectively define the rights, responsibilities, and limitations associated with Neuron transactions and usage.
Users must acknowledge and understand that Neurons function exclusively as digital credits within the Branium.ai ecosystem and are not to be construed as real-world currency, securities, financial assets, or investment instruments. They hold no intrinsic monetary value, cannot be exchanged for fiat currency, and do not represent ownership in Branium.ai or any affiliated entity. The primary purpose of Neurons is to facilitate seamless interaction with AI-driven services, allowing users to unlock features, execute tasks, and optimize their workflows.
This document provides a detailed overview of the following key aspects of Neuron usage:
Acquisition & Purchasing Process – How users can obtain Neurons through authorized means.
Usage & Functionality – The scope of services Neurons can be used for and any applicable limitations.
Expiration & Validity – Terms regarding the lifespan of Neurons and any potential restrictions.
Transferability & Restrictions – Whether Neurons can be transferred between users and under what conditions.
Compliance & Ethical Standards – User responsibilities in ensuring fair and compliant use of Neurons.
A thorough understanding of this Policy is essential for users to maximize their experience within the Branium.ai ecosystem while maintaining adherence to the platform’s operational guidelines, ethical standards, and regulatory requirements. Branium.ai reserves the right to modify this Policy at any time, with or without prior notice, to reflect platform updates, compliance requirements, or evolving industry standards. Continued use of Neurons after any amendments to this Policy will constitute acceptance of the revised terms.
By purchasing, using, or otherwise engaging with Neurons in any capacity, users explicitly agree to abide by the terms set forth in this Policy, in addition to Branium.ai’s Terms & Conditions, Privacy Policy, and any other relevant policies or agreements that govern platform use. These documents collectively define the rights, responsibilities, and limitations associated with Neuron transactions and usage.
Users must acknowledge and understand that Neurons function exclusively as digital credits within the Branium.ai ecosystem and are not to be construed as real-world currency, securities, financial assets, or investment instruments. They hold no intrinsic monetary value, cannot be exchanged for fiat currency, and do not represent ownership in Branium.ai or any affiliated entity. The primary purpose of Neurons is to facilitate seamless interaction with AI-driven services, allowing users to unlock features, execute tasks, and optimize their workflows.
This document provides a detailed overview of the following key aspects of Neuron usage:
Acquisition & Purchasing Process – How users can obtain Neurons through authorized means.
Usage & Functionality – The scope of services Neurons can be used for and any applicable limitations.
Expiration & Validity – Terms regarding the lifespan of Neurons and any potential restrictions.
Transferability & Restrictions – Whether Neurons can be transferred between users and under what conditions.
Compliance & Ethical Standards – User responsibilities in ensuring fair and compliant use of Neurons.
A thorough understanding of this Policy is essential for users to maximize their experience within the Branium.ai ecosystem while maintaining adherence to the platform’s operational guidelines, ethical standards, and regulatory requirements. Branium.ai reserves the right to modify this Policy at any time, with or without prior notice, to reflect platform updates, compliance requirements, or evolving industry standards. Continued use of Neurons after any amendments to this Policy will constitute acceptance of the revised terms.
Purchasing Neurons
Branium.ai provides a seamless and secure way to acquire Neurons, the exclusive digital credits that power AI-driven services within the platform. This section details how Neurons can be purchased, the available pricing tiers, the payment process, and security measures in place to protect users' transactions.
Availability & Pricing
Neurons are exclusively available for purchase through the official Branium.ai platform. They cannot be acquired from third-party vendors, external marketplaces, peer-to-peer transactions, or any other unauthorized sources. Any attempt to obtain Neurons outside of Branium.ai may result in account suspension, loss of Neurons, or other penalties as outlined in our Terms & Conditions.
Branium.ai offers a flexible, tiered pricing system to cater to different user needs:
Flex – Customizable package allowing users to purchase any desired amount of Neurons.
Spark – A small starter pack for users looking to explore Branium.ai’s features.
Pulse – A balanced package designed for users who engage with AI services consistently.
Surge – A high-volume package tailored for users requiring substantial AI-driven processing.
Apex – The most extensive package, offering maximum scalability for power users.
Neuron Pricing Tiers
Branium.ai follows a dynamic pricing model, where purchasing Neurons in larger quantities provides better value per unit. The current pricing structure is as follows:
Branium.ai follows a dynamic pricing model, where purchasing Neurons in larger quantities provides better value per unit. The current pricing structure is as follows:
Neuron Quantity Range Price per Neuron (€)
| 1,000 - 9,999 | | €0.003 |
| 10,000 - 99,999 | | €0.002 |
| 100,000+ | | €0.001 |
Users who purchase Neurons in higher volumes benefit from increased cost efficiency, allowing them to maximize the use of AI-driven tools and services at a reduced cost per Neuron.
Pricing Adjustments & Notifications
Neuron pricing is subject to periodic adjustments due to factors such as promotions, discounts, market conditions, or operational changes.
Any changes to pricing will be communicated at least 30 days in advance via email notifications or platform announcements.
Users who do not agree with the revised pricing structure have the right to terminate their account without penalty, in compliance with the UK Consumer Rights Act 2015.
All applicable taxes, transaction fees, and surcharges will be transparently displayed during the checkout process before users confirm their purchase.
Purchase Process
To ensure a fast and user-friendly experience, purchasing Neurons involves the following steps:
Select a Neuron Bundle – Choose from the available Neuron packages or enter a custom amount (Flex option).
Choose Payment Method – Select a preferred payment method.
Authorize Payment – Confirm the transaction using a secure, Branium.ai-approved payment provider.
Receive Confirmation – Once payment is successfully processed, Neurons are instantly credited to the user’s Branium.ai account.
Users can track their Neuron balance in their account dashboard and review their purchase history at any time.
Accepted Payment Methods & Security
Branium.ai prioritizes payment security and regulatory compliance to protect users from fraud and unauthorized transactions.
Accepted Payment Methods
Branium.ai supports a range of secure payment methods, including but not limited to:
Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
Digital Wallets (Apple Pay, Google Pay)
Bank Transfers (Where applicable)
Payment options may vary based on regional availability, banking policies, and regulatory requirements.
Transaction Security & Compliance
To safeguard personal and financial information, all transactions are processed through payment gateways that comply with:
PCI DSS (Payment Card Industry Data Security Standard) – Ensuring secure handling of card transactions.
UK GDPR & UK ePrivacy Regulations – Protecting user data in accordance with European data privacy laws.
For more details on how Branium.ai safeguards personal and financial data, refer to our Privacy Policy.
Payment Issues & Support
If users experience payment-related issues, they are encouraged to reach out to Branium.ai’s support team within 14 days of the transaction for assistance. Support inquiries can be submitted via braniumcare@branium.ai.
Branium.ai’s support team will investigate and resolve payment disputes in compliance with UK consumer protection laws.
Pricing Adjustments & Notifications
Neuron pricing is subject to periodic adjustments due to factors such as promotions, discounts, market conditions, or operational changes.
Any changes to pricing will be communicated at least 30 days in advance via email notifications or platform announcements.
Users who do not agree with the revised pricing structure have the right to terminate their account without penalty, in compliance with the UK Consumer Rights Act 2015.
All applicable taxes, transaction fees, and surcharges will be transparently displayed during the checkout process before users confirm their purchase.
Purchase Process
To ensure a fast and user-friendly experience, purchasing Neurons involves the following steps:
Select a Neuron Bundle – Choose from the available Neuron packages or enter a custom amount (Flex option).
Choose Payment Method – Select a preferred payment method.
Authorize Payment – Confirm the transaction using a secure, Branium.ai-approved payment provider.
Receive Confirmation – Once payment is successfully processed, Neurons are instantly credited to the user’s Branium.ai account.
Users can track their Neuron balance in their account dashboard and review their purchase history at any time.
Accepted Payment Methods & Security
Branium.ai prioritizes payment security and regulatory compliance to protect users from fraud and unauthorized transactions.
Accepted Payment Methods
Branium.ai supports a range of secure payment methods, including but not limited to:
Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
Digital Wallets (Apple Pay, Google Pay)
Bank Transfers (Where applicable)
Payment options may vary based on regional availability, banking policies, and regulatory requirements.
Transaction Security & Compliance
To safeguard personal and financial information, all transactions are processed through payment gateways that comply with:
PCI DSS (Payment Card Industry Data Security Standard) – Ensuring secure handling of card transactions.
UK GDPR & UK ePrivacy Regulations – Protecting user data in accordance with European data privacy laws.
For more details on how Branium.ai safeguards personal and financial data, refer to our Privacy Policy.
Payment Issues & Support
If users experience payment-related issues, they are encouraged to reach out to Branium.ai’s support team within 14 days of the transaction for assistance. Support inquiries can be submitted via braniumcare@branium.ai.
Branium.ai’s support team will investigate and resolve payment disputes in compliance with UK consumer protection laws.
Account Security & User Responsibility
Branium.ai places the highest priority on account security and user protection, implementing industry-standard safeguards to prevent unauthorized access, fraud, and exploitation. However, users hold primary responsibility for maintaining the security of their accounts. This section outlines best practices, mandatory security measures, fraud prevention protocols, and the consequences of failing to adhere to security guidelines.
Safeguarding Your Account
To ensure the security and integrity of each Branium.ai account, users must take proactive measures to protect their credentials, prevent unauthorized access, and monitor their account activity.
User Responsibilities for Account Security:
Use a Strong, Unique Password – Users must create a secure password that includes a combination of uppercase and lowercase letters, numbers, and special characters. Reusing passwords from other platforms significantly increases the risk of security breaches.
Regularly Update Login Credentials – Users should change their password periodically to enhance security and prevent compromise.
Monitor Account Activity – Users must regularly review their account activity and transaction history to detect any unusual behavior.
Reporting Unauthorized Access:
If a user suspects unauthorized access, account compromise, or any security breach, they must immediately:
Change their password to prevent further access by unauthorized parties.
Report the issue to Branium.ai support via braniumcare@branium.ai for investigation and account protection.
Liability & Platform Support:
Branium.ai employs advanced security measures, including encryption protocols, automated threat detection, and account activity monitoring. However, users must understand that:
Branium.ai is not responsible for any loss of Neurons resulting from user negligence, such as sharing credentials or using weak passwords.
If a user fails to secure their account, Branium.ai cannot recover lost Neurons, and no refunds or replacements will be provided.
Branium.ai will assist in investigating unauthorized activity and take appropriate measures in compliance with the UK GDPR, UK ePrivacy Regulations, and UK Consumer Rights Act 2015.
Unauthorized Transactions & Fraud Prevention
Branium.ai enforces strict anti-fraud policies to prevent unauthorized transactions, exploitation of the Neuron system, and malicious activities that could compromise platform integrity.
Reporting Unauthorized Transactions:
If a user detects an unauthorized Neuron transaction (e.g., unexpected deductions, unauthorized purchases), they must report it to Branium.ai support within 48 hours of discovery.
A formal investigation will be initiated to determine the cause, assess the validity of the claim, and take necessary corrective actions.
If fraudulent activity is detected on a user’s account, Branium.ai reserves the right to temporarily suspend access to prevent further loss while investigating the issue.
Fraud Prevention Measures:
Branium.ai actively monitors platform activity to detect fraudulent behavior, including:
Attempting to manipulate the Neuron system (e.g., exploiting pricing errors, engaging in unauthorized reselling, or circumventing purchase limits).
Exploiting platform vulnerabilities for personal gain or to disrupt services.
Using automation, bots, or scripts to gain an unfair advantage.
Engaging in deceptive practices, such as chargeback fraud or identity spoofing.
Violations of these security policies will result in:
Immediate account suspension or termination without prior notice.
Forfeiture of all Neurons and account balance without compensation.
Legal action or cooperation with law enforcement if fraudulent activities violate applicable laws.
Branium.ai’s Right to Implement Additional Security Measures:
To enhance fraud detection and prevention, Branium.ai may:
Introduce enhanced verification processes, such as requiring identity verification (KYC) for large transactions.
Restrict or delay high-risk transactions flagged as suspicious by automated fraud detection systems.
Permanently ban users engaged in repeated violations or severe fraud attempts.
Branium.ai is committed to protecting users and ensuring a secure platform environment, but users must actively participate in securing their accounts and reporting suspicious activity.
Safeguarding Your Account
To ensure the security and integrity of each Branium.ai account, users must take proactive measures to protect their credentials, prevent unauthorized access, and monitor their account activity.
User Responsibilities for Account Security:
Use a Strong, Unique Password – Users must create a secure password that includes a combination of uppercase and lowercase letters, numbers, and special characters. Reusing passwords from other platforms significantly increases the risk of security breaches.
Regularly Update Login Credentials – Users should change their password periodically to enhance security and prevent compromise.
Monitor Account Activity – Users must regularly review their account activity and transaction history to detect any unusual behavior.
Reporting Unauthorized Access:
If a user suspects unauthorized access, account compromise, or any security breach, they must immediately:
Change their password to prevent further access by unauthorized parties.
Report the issue to Branium.ai support via braniumcare@branium.ai for investigation and account protection.
Liability & Platform Support:
Branium.ai employs advanced security measures, including encryption protocols, automated threat detection, and account activity monitoring. However, users must understand that:
Branium.ai is not responsible for any loss of Neurons resulting from user negligence, such as sharing credentials or using weak passwords.
If a user fails to secure their account, Branium.ai cannot recover lost Neurons, and no refunds or replacements will be provided.
Branium.ai will assist in investigating unauthorized activity and take appropriate measures in compliance with the UK GDPR, UK ePrivacy Regulations, and UK Consumer Rights Act 2015.
Unauthorized Transactions & Fraud Prevention
Branium.ai enforces strict anti-fraud policies to prevent unauthorized transactions, exploitation of the Neuron system, and malicious activities that could compromise platform integrity.
Reporting Unauthorized Transactions:
If a user detects an unauthorized Neuron transaction (e.g., unexpected deductions, unauthorized purchases), they must report it to Branium.ai support within 48 hours of discovery.
A formal investigation will be initiated to determine the cause, assess the validity of the claim, and take necessary corrective actions.
If fraudulent activity is detected on a user’s account, Branium.ai reserves the right to temporarily suspend access to prevent further loss while investigating the issue.
Fraud Prevention Measures:
Branium.ai actively monitors platform activity to detect fraudulent behavior, including:
Attempting to manipulate the Neuron system (e.g., exploiting pricing errors, engaging in unauthorized reselling, or circumventing purchase limits).
Exploiting platform vulnerabilities for personal gain or to disrupt services.
Using automation, bots, or scripts to gain an unfair advantage.
Engaging in deceptive practices, such as chargeback fraud or identity spoofing.
Violations of these security policies will result in:
Immediate account suspension or termination without prior notice.
Forfeiture of all Neurons and account balance without compensation.
Legal action or cooperation with law enforcement if fraudulent activities violate applicable laws.
Branium.ai’s Right to Implement Additional Security Measures:
To enhance fraud detection and prevention, Branium.ai may:
Introduce enhanced verification processes, such as requiring identity verification (KYC) for large transactions.
Restrict or delay high-risk transactions flagged as suspicious by automated fraud detection systems.
Permanently ban users engaged in repeated violations or severe fraud attempts.
Branium.ai is committed to protecting users and ensuring a secure platform environment, but users must actively participate in securing their accounts and reporting suspicious activity.
Using Neurons
Neurons are digital credits that empower users to access and maximize Branium.ai’s AI-driven tools and services. This section outlines the approved uses of Neurons, restrictions on their usage, and policies regarding expiration and account inactivity.
Permitted Uses
Neurons are designed to enhance the user experience within the Branium.ai ecosystem by enabling access to advanced AI functionalities. Users can utilize Neurons for the following purposes:
AI-Powered Content Generation
Text Creation & Enhancement – Generate articles, essays, reports, scripts, marketing copy, and more.
AI-Generated Images & Graphics – Create unique visuals based on descriptions using Branium.ai’s AI-powered image generation tools.
Code Generation & Debugging – Use AI-driven coding assistants for programming, troubleshooting, and optimizing code in multiple languages.
Productivity & Workflow Optimization
Automated Writing Assistance – Improve grammar, style, and readability with AI-enhanced writing tools.
AI-Powered Research & Summarization – Extract insights, generate summaries, and analyze large volumes of text efficiently.
Task & Workflow Automation – Utilize AI-driven solutions to streamline repetitive tasks and enhance productivity.
Advanced AI Features & Services
Speech-to-Text & Transcription Services – Convert spoken language into written text with high accuracy.
AI-Powered Chatbots & Virtual Assistants – Interact with intelligent AI agents for research, brainstorming, and problem-solving.
Custom AI Model Training & Fine-Tuning – Personalize AI responses and optimize performance for specific business or creative needs.
All Neuron-based interactions and AI-powered services are subject to Branium.ai’s Terms & Conditions and Acceptable Use Policy to ensure ethical and responsible usage.
Restrictions
While Neurons unlock powerful AI capabilities, they are subject to important limitations:
Not a Payment Device or Digital Wallet
Neurons cannot be used as a payment method outside the Branium.ai ecosystem.
Your Branium.ai account does not function as a digital wallet, bank account, or financial instrument.
Non-Transferable & Account-Bound
Neurons are tied to the user account that purchased them and cannot be transferred, traded, gifted, or sold to other users.
Users may not share or pool Neurons between multiple accounts, whether for personal or commercial purposes.
No Monetary or Exchange Value
Neurons do not represent fiat currency, cryptocurrency, or any financial asset.
They cannot be converted into cash, exchanged for refunds, or withdrawn from the Branium.ai platform.
Unauthorized Use & Consequences
Any attempt to resell, exchange, or misuse Neurons in violation of this Policy may result in:
-Immediate account suspension or termination.
-Forfeiture of all Neurons without compensation.
-Legal action if fraudulent activities are detected.
Branium.ai actively monitors transactions and account activity to detect unauthorized Neuron usage and reserves the right to take necessary actions to maintain platform integrity.
Neuron Expiration & Inactivity
Branium.ai offers flexible retention policies to ensure users can retain their Neurons as long as they remain active within the platform.
No Expiry for Active Users
Neurons do not expire as long as the user remains active, defined as logging in or using Branium.ai services at least once every 12 months.
Inactivity Policy & Forfeiture
If a user account remains inactive for a continuous period of 12 months (i.e., no logins or service usage), Branium.ai reserves the right to deactivate the account and forfeit any remaining Neurons.
Before any forfeiture, Branium.ai will:
-Send a notification via email or platform alerts at least 30 days in advance.
-Provide an opportunity for the user to log in or contact support to prevent deactivation.
Appeals & Reinstatement
Users who believe their Neurons were wrongly forfeited may appeal the decision by contacting braniumcare@branium.ai within 14 days of receiving the notification.
Appeals will be reviewed on a case-by-case basis, and in some cases, Branium.ai may reinstate forfeited Neurons if the user provides valid justification.
All inactivity policies and forfeiture procedures are in compliance with the UK Consumer Rights Act 2015 and UK GDPR data retention principles (Article 5(1)(e)).
Permitted Uses
Neurons are designed to enhance the user experience within the Branium.ai ecosystem by enabling access to advanced AI functionalities. Users can utilize Neurons for the following purposes:
AI-Powered Content Generation
Text Creation & Enhancement – Generate articles, essays, reports, scripts, marketing copy, and more.
AI-Generated Images & Graphics – Create unique visuals based on descriptions using Branium.ai’s AI-powered image generation tools.
Code Generation & Debugging – Use AI-driven coding assistants for programming, troubleshooting, and optimizing code in multiple languages.
Productivity & Workflow Optimization
Automated Writing Assistance – Improve grammar, style, and readability with AI-enhanced writing tools.
AI-Powered Research & Summarization – Extract insights, generate summaries, and analyze large volumes of text efficiently.
Task & Workflow Automation – Utilize AI-driven solutions to streamline repetitive tasks and enhance productivity.
Advanced AI Features & Services
Speech-to-Text & Transcription Services – Convert spoken language into written text with high accuracy.
AI-Powered Chatbots & Virtual Assistants – Interact with intelligent AI agents for research, brainstorming, and problem-solving.
Custom AI Model Training & Fine-Tuning – Personalize AI responses and optimize performance for specific business or creative needs.
All Neuron-based interactions and AI-powered services are subject to Branium.ai’s Terms & Conditions and Acceptable Use Policy to ensure ethical and responsible usage.
Restrictions
While Neurons unlock powerful AI capabilities, they are subject to important limitations:
Not a Payment Device or Digital Wallet
Neurons cannot be used as a payment method outside the Branium.ai ecosystem.
Your Branium.ai account does not function as a digital wallet, bank account, or financial instrument.
Non-Transferable & Account-Bound
Neurons are tied to the user account that purchased them and cannot be transferred, traded, gifted, or sold to other users.
Users may not share or pool Neurons between multiple accounts, whether for personal or commercial purposes.
No Monetary or Exchange Value
Neurons do not represent fiat currency, cryptocurrency, or any financial asset.
They cannot be converted into cash, exchanged for refunds, or withdrawn from the Branium.ai platform.
Unauthorized Use & Consequences
Any attempt to resell, exchange, or misuse Neurons in violation of this Policy may result in:
-Immediate account suspension or termination.
-Forfeiture of all Neurons without compensation.
-Legal action if fraudulent activities are detected.
Branium.ai actively monitors transactions and account activity to detect unauthorized Neuron usage and reserves the right to take necessary actions to maintain platform integrity.
Neuron Expiration & Inactivity
Branium.ai offers flexible retention policies to ensure users can retain their Neurons as long as they remain active within the platform.
No Expiry for Active Users
Neurons do not expire as long as the user remains active, defined as logging in or using Branium.ai services at least once every 12 months.
Inactivity Policy & Forfeiture
If a user account remains inactive for a continuous period of 12 months (i.e., no logins or service usage), Branium.ai reserves the right to deactivate the account and forfeit any remaining Neurons.
Before any forfeiture, Branium.ai will:
-Send a notification via email or platform alerts at least 30 days in advance.
-Provide an opportunity for the user to log in or contact support to prevent deactivation.
Appeals & Reinstatement
Users who believe their Neurons were wrongly forfeited may appeal the decision by contacting braniumcare@branium.ai within 14 days of receiving the notification.
Appeals will be reviewed on a case-by-case basis, and in some cases, Branium.ai may reinstate forfeited Neurons if the user provides valid justification.
All inactivity policies and forfeiture procedures are in compliance with the UK Consumer Rights Act 2015 and UK GDPR data retention principles (Article 5(1)(e)).
Refund & Cancellation Policy
This section outlines Branium.ai’s policy regarding refunds, cancellations, and disputes related to Neuron purchases. Neurons are platform digital assets, and their acquisition is subject to strict refund limitations. Users must carefully review their purchases before completing transactions, as all sales are final unless specific exceptions apply.
All Sales Are Final
Once a Neuron purchase is successfully processed, the transaction is non-refundable, non-reversible, and non-transferable.
Branium.ai does not provide refunds or exchanges for:
-Accidental purchases, where users buy Neurons by mistake.
-Unused Neurons, regardless of whether they remain in the user’s account.
-Dissatisfaction with Branium.ai services, including cases where users no longer wish to use the platform.
Users are responsible for reviewing their selected Neuron package and ensuring they have entered the correct payment details before finalizing a purchase.
Exceptions & Dispute Resolution
While Branium.ai follows a strict no-refund policy, limited exceptions apply in cases of technical errors affecting transaction processing.
Refund Eligibility
Users may request a refund only under the following circumstances:
A technical error occurred, causing an incorrect transaction, such as:
-Being charged an incorrect amount due to a system malfunction.
-Duplicate transactions resulting in multiple charges for the same purchase.
-Failure to receive the purchased Neurons due to server issues or a processing failure on Branium.ai’s side.
If a fraudulent or unauthorized transaction is detected and verified by Branium.ai support, a refund may be granted.
Refund Request Procedure
Users seeking a refund must:
1. Submit a request within 14 days of the purchase date.
2. Provide detailed information, including:
-The transaction ID and purchase confirmation.
-A description of the issue, including screenshots (if applicable).
-Proof of incorrect charge or system failure.
3.Contact Branium.ai support at braniumcare@branium.ai to initiate the refund review process.
Refund Review Process
Refund requests will be evaluated on a case-by-case basis.
Branium.ai reserves the right to deny refund requests if:
-The claim is unsubstantiated or outside the 14-day window.
-The issue resulted from user error, such as purchasing the wrong Neuron package.
-The Neurons have already been used within the platform.
If a refund is approved, the funds will be returned to the original payment method within 5–10 business days, depending on the payment provider’s processing times.
Chargebacks & Unauthorized Purchases
Branium.ai takes chargebacks and payment disputes seriously. Users are expected to contact Branium.ai support first before filing a chargeback with their payment provider.
Consequences of Filing a Chargeback
Initiating a chargeback without first seeking resolution through Branium.ai support may result in:
-Immediate account suspension to prevent further unauthorized activity.
-Forfeiture of any remaining Neurons associated with the disputed transaction.
-Permanent ban from the Branium.ai platform in cases of fraudulent chargeback claims.
If a chargeback is deemed unwarranted, Branium.ai may contest it with the payment provider, providing evidence of the valid transaction.
Chargeback Dispute Process & Appeal
If an account is suspended due to a chargeback, Branium.ai will:
-Notify the user via email explaining the action taken.
-Provide the user 7 days to appeal the suspension.
-Conduct a case review to determine if the chargeback was justified.
If the user successfully proves the chargeback was valid (e.g., due to unauthorized use or payment fraud), Branium.ai may reinstate the account and refund Neurons where appropriate.
Compliance with UK Consumer Law & Payment Regulations
Branium.ai’s chargeback policies comply with:
UK Consumer Rights Act 2015, ensuring users have a fair dispute resolution process.
Payment provider regulations, requiring users to attempt resolution before filing disputes.
Anti-fraud measures, protecting against misuse of payment systems.
Users are encouraged to contact Branium.ai support first for assistance with any transaction issues to avoid unnecessary chargeback penalties.
All Sales Are Final
Once a Neuron purchase is successfully processed, the transaction is non-refundable, non-reversible, and non-transferable.
Branium.ai does not provide refunds or exchanges for:
-Accidental purchases, where users buy Neurons by mistake.
-Unused Neurons, regardless of whether they remain in the user’s account.
-Dissatisfaction with Branium.ai services, including cases where users no longer wish to use the platform.
Users are responsible for reviewing their selected Neuron package and ensuring they have entered the correct payment details before finalizing a purchase.
Exceptions & Dispute Resolution
While Branium.ai follows a strict no-refund policy, limited exceptions apply in cases of technical errors affecting transaction processing.
Refund Eligibility
Users may request a refund only under the following circumstances:
A technical error occurred, causing an incorrect transaction, such as:
-Being charged an incorrect amount due to a system malfunction.
-Duplicate transactions resulting in multiple charges for the same purchase.
-Failure to receive the purchased Neurons due to server issues or a processing failure on Branium.ai’s side.
If a fraudulent or unauthorized transaction is detected and verified by Branium.ai support, a refund may be granted.
Refund Request Procedure
Users seeking a refund must:
1. Submit a request within 14 days of the purchase date.
2. Provide detailed information, including:
-The transaction ID and purchase confirmation.
-A description of the issue, including screenshots (if applicable).
-Proof of incorrect charge or system failure.
3.Contact Branium.ai support at braniumcare@branium.ai to initiate the refund review process.
Refund Review Process
Refund requests will be evaluated on a case-by-case basis.
Branium.ai reserves the right to deny refund requests if:
-The claim is unsubstantiated or outside the 14-day window.
-The issue resulted from user error, such as purchasing the wrong Neuron package.
-The Neurons have already been used within the platform.
If a refund is approved, the funds will be returned to the original payment method within 5–10 business days, depending on the payment provider’s processing times.
Chargebacks & Unauthorized Purchases
Branium.ai takes chargebacks and payment disputes seriously. Users are expected to contact Branium.ai support first before filing a chargeback with their payment provider.
Consequences of Filing a Chargeback
Initiating a chargeback without first seeking resolution through Branium.ai support may result in:
-Immediate account suspension to prevent further unauthorized activity.
-Forfeiture of any remaining Neurons associated with the disputed transaction.
-Permanent ban from the Branium.ai platform in cases of fraudulent chargeback claims.
If a chargeback is deemed unwarranted, Branium.ai may contest it with the payment provider, providing evidence of the valid transaction.
Chargeback Dispute Process & Appeal
If an account is suspended due to a chargeback, Branium.ai will:
-Notify the user via email explaining the action taken.
-Provide the user 7 days to appeal the suspension.
-Conduct a case review to determine if the chargeback was justified.
If the user successfully proves the chargeback was valid (e.g., due to unauthorized use or payment fraud), Branium.ai may reinstate the account and refund Neurons where appropriate.
Compliance with UK Consumer Law & Payment Regulations
Branium.ai’s chargeback policies comply with:
UK Consumer Rights Act 2015, ensuring users have a fair dispute resolution process.
Payment provider regulations, requiring users to attempt resolution before filing disputes.
Anti-fraud measures, protecting against misuse of payment systems.
Users are encouraged to contact Branium.ai support first for assistance with any transaction issues to avoid unnecessary chargeback penalties.
Amendments & Policy Modifications
Right to Modify Terms
Branium.ai recognizes the importance of maintaining an up-to-date and flexible Neuron Usage Policy to remain compliant with evolving legal standards, accommodate operational changes, and adapt to ongoing developments within the platform’s technology. As such, Branium.ai reserves the right to update, revise, or discontinue aspects of this Policy at any time, and these modifications may occur as a result of a wide range of factors, such as:
Legal and Regulatory Changes: As the legal landscape for digital assets, AI services, and data privacy evolves, Branium.ai may need to adjust its policies to comply with new laws, regulations, or industry standards. These may include changes to data protection regulations (such as GDPR), intellectual property law, and consumer protection laws that may affect how Neurons are offered, managed, or used.
Operational Changes: As Branium.ai continues to expand and improve its platform, updates to this Policy may be necessary to reflect internal business developments or operational adjustments. This can include changes in how services are provided, new functionalities introduced, or improvements to AI-powered tools available through the platform.
Platform Enhancements and New Features: Branium.ai is committed to innovation and the continuous development of the platform. When new tools or services are introduced, the Policy may be updated to clarify their terms of use, including how Neurons can be utilized within these new features or services. Additionally, as the user experience evolves, policies may be updated to accommodate better service delivery, more intuitive interfaces, or optimized interactions.
Security Protocols and Safeguards: Changes to security practices and protocols, aimed at protecting user accounts and data, may necessitate updates to the Policy. For example, in response to emerging threats or the implementation of stronger cybersecurity measures, Branium.ai may introduce new terms related to account protection, fraud prevention, or other security aspects that need to be clearly communicated to users.
In the event of significant changes to the Policy, Branium.ai is committed to ensuring that users are made aware of these updates well in advance. At least 30 days’ notice will be provided before any substantial modifications take effect, giving users ample time to review the changes and assess their implications. Notifications of updates will be sent via email and platform announcements to ensure all users are adequately informed.
Upon receiving notification of a modification to the Policy, users will have the opportunity to review the updated terms in detail. If they agree with the changes, they can continue using their Neurons and the platform without interruption. However, should users disagree with the revised terms, they are entitled to terminate their account without any penalty or adverse consequences, in accordance with the UK Consumer Rights Act 2015 and UK GDPR requirements regarding transparency and fairness.
The 30-day notice period ensures that users have sufficient time to make an informed decision regarding their continued use of Branium.ai services, empowering them with the choice to either accept the changes, terminate their account, or reach out for clarification if needed. This process guarantees that the user’s consent to any updates remains informed and voluntary.
Effect of Changes
When users continue to use their Neurons or engage with the Branium.ai platform following an update to the Policy, it is understood that they have accepted and agreed to the revised terms. Continued usage of the platform post-update will be regarded as explicit acceptance of all modifications, and no further action or confirmation will be required from the user to signify their agreement to the new terms.
It is important to note that continued use of Neurons after policy updates signifies that users are fully aware of and compliant with the latest provisions, including any changes in pricing, data handling practices, or service offerings. If users choose to access their account, use their remaining Neurons, or interact with new features after the Policy update, it will be assumed that they have accepted the updated Policy in its entirety. This acceptance is legally binding, reinforcing the necessity for users to stay informed about any adjustments made to the Policy.
To ensure that users are well-informed of any changes, Branium.ai strongly encourages users to periodically review the Neuron Usage Policy. This practice is essential, as it allows users to stay aware of any modifications that may impact their use of Neurons or any other platform services. Regularly reviewing the Policy will help users understand the scope of their rights, obligations, and the terms governing their access to Branium.ai’s services. Users can also take this opportunity to assess whether any updates affect the way they utilize Neurons or the platform's AI tools and services.
In the event that users have questions or concerns regarding any aspect of the Neuron Usage Policy, including purchases, usage, or account management, they are encouraged to contact Branium.ai support directly for clarification. The support team can address specific inquiries, provide additional context regarding updates, and assist in resolving any issues that arise as a result of changes to the Policy.
Users can reach the Branium.ai support team via the following contact details:
Email: braniumcare@branium.ai
By maintaining open lines of communication and ensuring that users have the means to easily inquire about the Policy, Branium.ai demonstrates its commitment to providing transparent, accessible support throughout the entire user experience. The goal is to foster a relationship of trust with users, ensuring that they are always fully informed and empowered to make decisions based on the most current and accurate information available.
To ensure user satisfaction, Branium.ai’s customer support team is trained to handle all inquiries professionally and efficiently, offering prompt resolutions to any concerns regarding the Policy or platform usage.
Branium.ai recognizes the importance of maintaining an up-to-date and flexible Neuron Usage Policy to remain compliant with evolving legal standards, accommodate operational changes, and adapt to ongoing developments within the platform’s technology. As such, Branium.ai reserves the right to update, revise, or discontinue aspects of this Policy at any time, and these modifications may occur as a result of a wide range of factors, such as:
Legal and Regulatory Changes: As the legal landscape for digital assets, AI services, and data privacy evolves, Branium.ai may need to adjust its policies to comply with new laws, regulations, or industry standards. These may include changes to data protection regulations (such as GDPR), intellectual property law, and consumer protection laws that may affect how Neurons are offered, managed, or used.
Operational Changes: As Branium.ai continues to expand and improve its platform, updates to this Policy may be necessary to reflect internal business developments or operational adjustments. This can include changes in how services are provided, new functionalities introduced, or improvements to AI-powered tools available through the platform.
Platform Enhancements and New Features: Branium.ai is committed to innovation and the continuous development of the platform. When new tools or services are introduced, the Policy may be updated to clarify their terms of use, including how Neurons can be utilized within these new features or services. Additionally, as the user experience evolves, policies may be updated to accommodate better service delivery, more intuitive interfaces, or optimized interactions.
Security Protocols and Safeguards: Changes to security practices and protocols, aimed at protecting user accounts and data, may necessitate updates to the Policy. For example, in response to emerging threats or the implementation of stronger cybersecurity measures, Branium.ai may introduce new terms related to account protection, fraud prevention, or other security aspects that need to be clearly communicated to users.
In the event of significant changes to the Policy, Branium.ai is committed to ensuring that users are made aware of these updates well in advance. At least 30 days’ notice will be provided before any substantial modifications take effect, giving users ample time to review the changes and assess their implications. Notifications of updates will be sent via email and platform announcements to ensure all users are adequately informed.
Upon receiving notification of a modification to the Policy, users will have the opportunity to review the updated terms in detail. If they agree with the changes, they can continue using their Neurons and the platform without interruption. However, should users disagree with the revised terms, they are entitled to terminate their account without any penalty or adverse consequences, in accordance with the UK Consumer Rights Act 2015 and UK GDPR requirements regarding transparency and fairness.
The 30-day notice period ensures that users have sufficient time to make an informed decision regarding their continued use of Branium.ai services, empowering them with the choice to either accept the changes, terminate their account, or reach out for clarification if needed. This process guarantees that the user’s consent to any updates remains informed and voluntary.
Effect of Changes
When users continue to use their Neurons or engage with the Branium.ai platform following an update to the Policy, it is understood that they have accepted and agreed to the revised terms. Continued usage of the platform post-update will be regarded as explicit acceptance of all modifications, and no further action or confirmation will be required from the user to signify their agreement to the new terms.
It is important to note that continued use of Neurons after policy updates signifies that users are fully aware of and compliant with the latest provisions, including any changes in pricing, data handling practices, or service offerings. If users choose to access their account, use their remaining Neurons, or interact with new features after the Policy update, it will be assumed that they have accepted the updated Policy in its entirety. This acceptance is legally binding, reinforcing the necessity for users to stay informed about any adjustments made to the Policy.
To ensure that users are well-informed of any changes, Branium.ai strongly encourages users to periodically review the Neuron Usage Policy. This practice is essential, as it allows users to stay aware of any modifications that may impact their use of Neurons or any other platform services. Regularly reviewing the Policy will help users understand the scope of their rights, obligations, and the terms governing their access to Branium.ai’s services. Users can also take this opportunity to assess whether any updates affect the way they utilize Neurons or the platform's AI tools and services.
In the event that users have questions or concerns regarding any aspect of the Neuron Usage Policy, including purchases, usage, or account management, they are encouraged to contact Branium.ai support directly for clarification. The support team can address specific inquiries, provide additional context regarding updates, and assist in resolving any issues that arise as a result of changes to the Policy.
Users can reach the Branium.ai support team via the following contact details:
Email: braniumcare@branium.ai
By maintaining open lines of communication and ensuring that users have the means to easily inquire about the Policy, Branium.ai demonstrates its commitment to providing transparent, accessible support throughout the entire user experience. The goal is to foster a relationship of trust with users, ensuring that they are always fully informed and empowered to make decisions based on the most current and accurate information available.
To ensure user satisfaction, Branium.ai’s customer support team is trained to handle all inquiries professionally and efficiently, offering prompt resolutions to any concerns regarding the Policy or platform usage.