Terms & conditions
Introduction
Welcome to Branium.ai ("Branium.ai," "we," "us," "our").
These Terms & Conditions ("Terms") establish a legally binding agreement between you, the user, and Branium.ai, outlining the conditions that govern your access to, use of, and interactions with our platform, services, and digital assets. By accessing, browsing, interacting with, or utilizing any part of Branium.ai, you confirm that you have read, understood, and agreed to be bound by these Terms. Your continued use of Branium.ai constitutes ongoing acceptance of any updates or modifications to these Terms. If you do not agree with any provision within these Terms, you must immediately cease all access to and usage of our platform, services, and any associated content.
This agreement is subject to and governed by the laws and legal principles applicable within the United Kingdom, ensuring compliance with relevant UK regulations, including but not limited to the UK Consumer Rights Act 2015, UK General Data Protection Regulation (UK GDPR), UK ePrivacy Regulations, and the UK AI regulatory framework, which includes guidance provided by the Information Commissioner's Office (ICO) and policies outlined in the UK AI Opportunities Action Plan. These regulations are designed to protect consumer rights, ensure transparency in digital transactions, and establish clear legal frameworks for AI-based technologies.
Branium.ai is fully committed to upholding your rights as a user, ensuring fairness, transparency, security, and accountability in accordance with UK legal and regulatory requirements. Our policies and procedures align with directives issued by the UK Information Commissioner's Office (ICO) and other relevant regulatory authorities to ensure responsible data handling, compliance with AI governance, and the highest standards of user protection.
Branium.ai is owned and operated by BRANIUM TECHNOLOGIES LTD, a company duly registered with the UK Companies House under Company Registration Number 16249661. In adherence to data protection laws, Branium Technologies LTD is also recognized as a data controller and is registered with the ICO under registration number ZB875227. This designation affirms our commitment to ensuring the confidentiality, security, and proper processing of personal data in compliance with UK GDPR and related privacy frameworks.
Definitions
For the purpose of these Terms, the following definitions shall apply:
Platform – The entire Branium.ai ecosystem, encompassing the official website, mobile and desktop applications, cloud-based infrastructure, and any AI-driven services, products, or functionalities made available to users. This includes all associated software, user interfaces, databases, and system frameworks that facilitate interactions and transactions on Branium.ai.
User – Any individual, company, organization, or legal entity that accesses, interacts with, or utilizes any aspect of the Branium.ai platform. Users may include registered account holders, visitors, developers, business partners, and third parties engaging with Branium.ai's services or digital offerings.
Neurons – Proprietary digital assets or tokens within the Branium.ai ecosystem that grant users access to specific features, AI services, and premium functionalities. Neurons may serve as a form of platform utility, enabling transactions, unlocking enhanced tools, or facilitating AI-driven processes. The use, acquisition, and management of Neurons are subject to Branium.ai policies and guidelines.
AI Services – A suite of artificial intelligence-driven solutions, analytical tools, automation capabilities, and machine learning functionalities provided by Branium.ai. These services may include data analysis, predictive modeling, AI-assisted content generation, automation workflows, real-time decision-making tools, and other advanced computational features designed to optimize user experience and productivity.
Account – A unique, registered user profile required for accessing Branium.ai services, managing Neurons, engaging with AI functionalities, and utilizing personalized features. Accounts may include user credentials, security settings, stored preferences, transaction histories, and any data associated with the user’s activity on the platform. Registration, maintenance, and compliance with Branium.ai's account policies are necessary for continued access to services.
User Eligibility & Account Registration
Eligibility Requirements
To access and use Branium.ai, you must meet the following eligibility criteria:
Minimum Age Requirement: You must be at least 18 years old to register for and use Branium.ai. By creating an account, you confirm that you meet this requirement and have the legal capacity to enter into binding agreements.
Accurate and Up-to-Date Information: During the registration process, you must provide accurate, complete, and up-to-date information, including but not limited to your full legal name, email address, and any additional details required by Branium.ai.
Legal Compliance: Your use of Branium.ai must comply with all applicable laws and regulations, including any eligibility criteria set forth in our Platform Coin Terms or Privacy Policy. These criteria may include residency restrictions, legal capacity requirements, or other conditions necessary for compliance with UK law.
Account Suspension and Termination: Providing false, misleading, incomplete, or outdated information during registration may result in account suspension or termination. Branium.ai reserves the right to review accounts for compliance, notify users of discrepancies, and take appropriate action in accordance with UK consumer protection laws.
Account Security
Branium.ai prioritizes the security of all user accounts and implements industry-standard security measures to protect personal data and prevent unauthorized access. These measures include data encryption, secure authentication protocols, regular security audits, and compliance with UK GDPR (Article 32).
To further enhance account security, users must adhere to the following guidelines:
Use Strong Credentials: Create a strong, unique password that includes a combination of letters, numbers, and symbols. Additionally, enable two-factor authentication (2FA) where available for added security.
Confidentiality of Account Credentials: Users are solely responsible for maintaining the confidentiality of their account credentials, including their username and password. Sharing login details with third parties is strictly prohibited.
Reporting Security Breaches: If you suspect any unauthorized access, security breach, or misuse of your account, you must immediately notify Branium.ai’s support team at braniumcare@branium.ai.
User Responsibility for Security: While Branium.ai takes extensive measures to secure user accounts, users must also take proactive steps to protect their credentials. Branium.ai is not liable for any losses resulting from user negligence, including but not limited to failure to secure account credentials, share login details, or activate available security features.
In the event of a reported security breach, Branium.ai will investigate the incident, take necessary actions to mitigate unauthorized activity, and provide users with timely notifications regarding account security measures. These efforts align with UK consumer law protections and UK GDPR fairness principles to ensure user data remains secure and protected.
Branium.ai Services & Features
AI-Driven Functionalities
Branium.ai offers an innovative suite of AI-powered tools, designed to enhance productivity, streamline workflows, and provide cutting-edge assistance across various domains. These tools harness the latest advancements in artificial intelligence to deliver high-quality outputs tailored to your needs.
Branium.ai’s intelligent AI-driven tools include:
NeuroVision – A next-generation AI-powered image generation tool that transforms text descriptions into stunning, high-resolution visuals. Whether for design, branding, or creative projects, NeuroVision provides limitless visual possibilities with AI-enhanced rendering and artistic styles.
NeuroCode – An advanced AI coding assistant that helps developers write, debug, and optimize code across multiple programming languages. It intelligently suggests corrections, automates repetitive coding tasks, and ensures efficiency in software development projects.
NeuroWrite – A state-of-the-art AI content generator that crafts compelling, well-structured content for blogs, marketing campaigns, business communications, and more. NeuroWrite understands context, tone, and style preferences, delivering high-quality writing tailored to user needs.
NeuroPress – A sophisticated AI-driven article generator that creates high-quality, well-researched articles in seconds. It provides structured and factually coherent content, making it ideal for journalists, bloggers, and businesses requiring consistent and professional articles.
NeuroBot – A conversational AI assistant that engages in dynamic interactions, providing instant assistance across various topics. From answering customer queries to offering expert guidance, NeuroBot is an intelligent, always-available chatbot for enhanced user experience.
NeuroNote – A powerful AI-driven note-taking tool that captures, organizes, and refines thoughts, ideas, and meeting notes effortlessly. With advanced categorization and summarization features, NeuroNote ensures well-structured and easily retrievable information.
NeuroSpeak – A cutting-edge AI speech tool that converts text to natural-sounding speech and transcribes audio into precise, readable text. Supporting multiple languages and accents, NeuroSpeak is ideal for content creators, educators, and professionals.
While these tools aim to provide high-quality, efficient, and accurate outputs, all AI-generated content is provided "as is" without any express or implied warranties. Branium.ai does not guarantee absolute accuracy, suitability, or reliability of AI-generated content for specific purposes.
Service Limitations
Branium.ai strives to deliver reliable and continuously improving AI-driven services; however, certain limitations apply:
Modification and Discontinuation – Branium.ai reserves the right to modify, suspend, or discontinue any feature or service at its discretion. Such changes may be necessary due to operational, legal, or technical reasons. We ensure that any modifications are reasonable and aim to improve user experience while complying with regulatory requirements.
Advance Notifications – Users will be notified of any significant changes (e.g., major feature updates, service suspensions, or discontinuations) in advance through email notifications or platform announcements, except in cases where immediate action is required for security or legal compliance.
User Rights and Termination – Users who disagree with substantial service changes may choose to terminate their account without penalty, in accordance with the UK Consumer Rights Act 2015. Branium.ai respects user rights and ensures a transparent approach to service modifications.
Service Availability – Access to Branium.ai’s platform and features may occasionally be affected by factors such as scheduled maintenance, technical difficulties, or external disruptions (e.g., internet outages, regulatory interventions). Branium.ai will take reasonable steps to provide updates, minimize downtime, and offer alternative solutions where possible.
By using Branium.ai, you acknowledge and accept these limitations as part of our commitment to providing a secure, innovative, and continuously evolving AI-powered platform.
Neuron System & Usage
Nature of Neurons
Neurons are classified as digital credits within the Branium.ai ecosystem and are designed exclusively for accessing AI-driven functionalities on our platform. Under UK law, Neurons are not considered e-money, securities, or financial instruments and therefore do not fall under the jurisdiction of the UK Financial Conduct Authority (FCA). Their legal treatment aligns with digital content provisions under the UK Consumer Rights Act 2015 and data protection requirements under the UK General Data Protection Regulation (UK GDPR) when processing transactions related to Neurons.
Neurons are governed by our Platform Coin Terms, which is available on our website. This policy outlines the terms of acquisition, usage, and applicable legal frameworks ensuring compliance with UK digital commerce regulations.
Purchasing & Usage
Neurons must be purchased exclusively through Branium.ai’s official platform, as specified in our Platform Coin Terms. Users are prohibited from acquiring, selling, or exchanging Neurons through third-party vendors or unauthorized channels. Violation of this policy may result in account suspension or termination.
Redemption of Neurons:
Users may redeem Neurons to access specific AI-driven tools and functionalities available on Branium.ai.
The amount of Neurons required for each service is subject to periodic adjustments, and Branium.ai reserves the right to modify Neuron pricing based on system updates, operational costs, or market conditions.
Refund & Transfer Policy:
Neuron purchases are generally final, non-refundable, and non-transferable.
Refunds may be considered in the following exceptional circumstances:
Technical Errors – If Neurons were deducted incorrectly due to a technical malfunction.
Duplicate Charges – If multiple unintended transactions occurred due to payment processing issues.
Service Failure – If an AI service accessed via Neurons does not meet quality or fitness-for-purpose standards as outlined in the UK Consumer Rights Act 2015.
Refund requests must be submitted through Branium.ai’s support team within 14 days of the transaction date and will be reviewed on a case-by-case basis.
Neuron Expiration & Inactivity
Branium.ai encourages active engagement with its platform, and as such, maintains a structured policy regarding Neuron expiration and inactive accounts.
Neuron Expiry Policy:
Purchased Neurons do not expire as long as the user maintains an active account.
An account is considered active if the user logs in or engages with Branium.ai’s services at least once every 12 months.
If an account remains inactive (i.e., no login or usage) for 12 consecutive months, Branium.ai reserves the right to deactivate the account and forfeit any remaining Neurons.
Account Deactivation Procedure:
Users will receive an email notification and platform alert at least 30 days before their account is marked for deactivation.
To prevent deactivation, users must either:
Log in to their account.
Use any Branium.ai services requiring Neurons.
Contact Branium.ai’s support team to request an exemption.
If no action is taken within the 30-day notification period, Neurons may be forfeited, and the account may be permanently deactivated.
Appeal & Reinstatement:
Users have the right to appeal forfeiture decisions within 14 days of receiving a final deactivation notice.
Appeals will be reviewed on a case-by-case basis to determine if Neuron reinstatement is warranted.
Branium.ai’s review process complies with the UK Consumer Rights Act 2015 and UK GDPR data retention principles (Article 5(1)(e)), ensuring fairness and transparency..
Payment, Refunds & Chargebacks
Payment Processing
Branium.ai facilitates payments through payment processors that comply with the Payment Card Industry Data Security Standard (PCI DSS) and adhere to UK GDPR and UK ePrivacy Regulations. These measures ensure that all transactions are encrypted, secure, and processed in compliance with financial regulations. We accept multiple payment methods, including credit and debit cards, digital wallets, and other authorized payment channels as specified on our platform.
Users are responsible for ensuring that their selected payment method is valid and has sufficient funds to complete transactions. Branium.ai is not liable for transaction failures due to insufficient funds, bank restrictions, or technical issues with third-party payment processors.
For more information on how we protect and process your payment data, please refer to our Privacy Policy.
Refund Policy
All purchases of Neurons are considered final, non-refundable, and non-transferable. However, refunds may be considered under the following exceptional circumstances:
Duplicate transactions due to a technical error.
Transactions where users were charged incorrectly or where a processing malfunction occurred.
Services failing to meet the standards outlined under the UK Consumer Rights Act 2015, such as non-functional or inaccessible AI-driven services.
Refund requests must be submitted within 14 days of the original purchase date. Users must provide detailed information regarding the transaction, including proof of purchase and a description of the issue. Refund eligibility is determined on a case-by-case basis, and Branium.ai reserves the right to approve or deny refund requests at its discretion.
If a refund is approved, the amount will be credited to the original payment method within 10 business days. Processing times may vary based on banking and financial institution policies.
Chargebacks & Unauthorized Transactions
Users must promptly report any unauthorized transactions, fraudulent activity, or payment discrepancies to Branium.ai’s support team at braniumcare@branium.ai within 14 days of the transaction date. We will conduct a thorough investigation in compliance with UK consumer protection laws and payment industry regulations.
Filing an unwarranted chargeback without first seeking resolution through Branium.ai’s support may result in the following actions:
Immediate suspension of the user’s account to prevent further unauthorized activity.
The forfeiture of all Neurons associated with the account.
Legal action if fraudulent chargebacks are suspected.
Users will receive prior notification of any actions taken and will be given 7 days to appeal decisions related to chargebacks or account suspensions. Branium.ai ensures that all disputes are reviewed fairly, and resolutions are provided in compliance with UK law and fairness principles outlined by UK consumer rights regulations.
If you believe you have been incorrectly charged or suspect fraudulent activity, please contact our support team before initiating a chargeback to ensure a smoother and faster resolution.
AI-Generated Content & Liability
Disclaimer on AI Accuracy
AI-generated content provided by Branium.ai is made available without any form of warranty or guarantee regarding its accuracy or completeness. Although every effort is made to ensure the outputs generated by the platform are as precise and reliable as possible, these outputs may contain errors, inaccuracies, or omissions. It is important to note that AI technology is still developing, and its predictions or suggestions may not always align with real-world outcomes or specific user needs. Users are solely responsible for reviewing, verifying, and validating all AI-generated content prior to any use, whether for personal, professional, or business purposes. We recommend that users exercise caution and diligence when utilizing AI-generated content, and seek additional expert consultation if necessary, particularly when making critical decisions based on the outputs.
Limitation of Liability
Branium.ai shall not be held liable for any decisions, actions, or consequences that arise from the use of AI-generated content, including but not limited to any harm, loss, or damage to property, individuals, or reputations. This limitation of liability applies to all uses of the platform and its services, except in cases where such liability cannot be legally excluded under the provisions of the UK Consumer Rights Act 2015 or the UK General Data Protection Regulation (UK GDPR).
In no event shall Branium.ai be held responsible for indirect, incidental, special, consequential, or punitive damages that may arise from the use of its platform, services, or any AI-generated content, except where such damages are caused by our gross negligence or intentional misconduct. This includes, but is not limited to, lost profits, lost data, or any other form of economic loss.
Branium.ai takes user feedback seriously and will investigate any reported issues with AI outputs or platform performance. We are committed to providing reasonable support to users, ensuring that all matters are handled in compliance with applicable UK laws, including those related to consumer protection and data security. However, users acknowledge that the ultimate responsibility for evaluating and acting upon AI-generated content lies with them.
User Conduct & Prohibited Activities
User Responsibilities
As a user of Branium.ai, you are required to act in compliance with all relevant local, national, and international laws, rules, and regulations that govern the use of digital platforms and AI-generated content. This includes, but is not limited to, respecting intellectual property laws, data protection regulations, and any legal restrictions pertaining to the use of AI technology. You are also expected to act responsibly, ethically, and respectfully in all interactions with the platform, including respecting the rights of other users and third parties.
Users are strictly prohibited from engaging in any fraudulent, abusive, harmful, or disruptive activities that may negatively impact the platform or its community. Such behavior includes, but is not limited to, actions that could harm Branium.ai’s reputation, integrity, or operational functionality, or that could violate the privacy, security, or intellectual property rights of others. This also includes actions that may intentionally or unintentionally create an unfair advantage, cause undue disruptions, or exploit the platform for illegal or unethical purposes. Branium.ai reserves the right to take appropriate actions, including restricting access, imposing temporary or permanent suspensions, or terminating accounts, in response to such violations.
Users must ensure that their conduct on the platform aligns with the highest standards of professionalism and legality, and avoid actions that could harm Branium.ai, its staff, other users, or third parties. By using Branium.ai’s services, you agree to uphold these standards and to take full responsibility for your actions while interacting with the platform and its content.
Prohibited Activities
Branium.ai strictly prohibits any activities that undermine the security, performance, or integrity of its services. Prohibited activities include, but are not limited to, the following actions:
Manipulating, exploiting, or disrupting services: Users may not attempt to bypass, manipulate, or disrupt the normal operation of Branium.ai’s services or systems. This includes attempting to overload servers, perform unauthorized access, or interfere with the performance of the platform’s systems in any way that could impair or obstruct other users' experiences.
Using unauthorized automated tools: The use of automated scripts, bots, AI models, or other software tools to interact with Branium.ai’s platform in an unauthorized manner is strictly prohibited. This includes, but is not limited to, scraping, data mining, or any other activity that could extract, collect, or alter data from Branium.ai without explicit permission.
Reverse-engineering, modifying, or redistributing proprietary technology: Users are prohibited from reverse-engineering, decompiling, disassembling, or attempting to derive the source code or underlying structure of Branium.ai’s proprietary technology. This includes any efforts to alter, copy, or distribute Branium.ai’s technology, services, or intellectual property without authorization.
Engaging in fraudulent activities: Any attempt to deceive, scam, or fraudulently obtain benefits, services, or information through the platform is prohibited. This includes using stolen or false identity information, creating fake accounts, or attempting to gain unauthorized access to sensitive platform resources.
Violating any of these rules or engaging in prohibited activities will result in immediate action, which may include a suspension of the user’s account, permanent banning from the platform, and potential legal action where appropriate. Branium.ai takes these matters seriously in order to maintain a safe, secure, and reliable environment for all users, and to protect the integrity of its services and operations.
In the event of a violation, Branium.ai reserves the right to conduct thorough investigations into the matter and to take corrective measures based on the severity of the offense. Users are expected to fully cooperate with these investigations, and any failure to do so may result in further penalties.
Intellectual Property Rights
Ownership
All content, tools, technologies, and intellectual property associated with Branium.ai, including but not limited to its website, AI algorithms, software, branding, logos, trademarks, designs, and any other proprietary assets, are the exclusive property of Branium.ai or its licensors. These assets are protected by applicable intellectual property laws, including copyright, trademark, and patent laws, and may not be used in any unauthorized manner. Users acknowledge and agree that Branium.ai retains all rights, title, and interest in and to the platform, its services, and any associated content or technology.
Users are strictly prohibited from copying, reproducing, distributing, modifying, reverse-engineering, or creating derivative works based on any content or materials belonging to Branium.ai without obtaining explicit written permission from Branium.ai. This includes using Branium.ai’s proprietary assets for commercial purposes, in other digital platforms, or in any other form, whether in part or whole. Unauthorized use of Branium.ai’s intellectual property may result in legal action, including claims for damages, injunctive relief, and other remedies available under intellectual property law.
Branium.ai reserves the right to take all necessary legal action to protect its intellectual property rights, including pursuing civil or criminal charges against those who infringe upon its proprietary assets. Users are expected to respect and uphold these rights, ensuring that they do not infringe upon Branium.ai’s intellectual property or engage in any activity that could harm the company’s reputation or business interests.
User Content
Any content generated by users through the use of Branium.ai's platform, including but not limited to text, images, data, or other materials created using the AI tools, remains the intellectual property of the user who generated it. Branium.ai does not claim ownership over such content, and users retain all rights to their generated material. By using the platform to create content, users affirm that they have the necessary rights, licenses, and permissions to generate and use such material.
However, by using Branium.ai’s services to generate content, users grant Branium.ai a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to store, process, and display such content as necessary for the platform’s functionality. This license is granted solely for the purpose of operating, maintaining, and improving the platform, including providing access to the services offered and utilizing the generated content to enhance the performance of the platform’s AI tools.
The license allows Branium.ai to use the generated content to display it to users, provide results based on the user’s inputs, and improve AI algorithms through user interactions. Branium.ai will not use or distribute the content for any other purpose outside of the platform’s intended functionality without obtaining further consent from the user.
Users retain full ownership of their generated content and may modify or remove it at any time. Removing content will revoke Branium.ai’s right to display or process it, except for purposes related to compliance with legal obligations or necessary operational functions, such as resolving technical issues.
Branium.ai respects the intellectual property rights of users and will take appropriate action if any content generated through the platform violates third-party rights or breaches the platform’s Terms.
Third-Party Services & Integrations
External Integrations
Branium.ai may integrate with third-party APIs, tools, software, and services in order to enhance the overall user experience, provide additional functionality, and offer more diverse features. These integrations are designed to streamline the platform’s capabilities, enable users to access complementary services, and improve the ease of use and efficiency of the platform. For example, Branium.ai may integrate with payment processing services, cloud storage providers, data analytics tools, or external AI solutions to extend its offerings and ensure that users have access to the most advanced and up-to-date technology.
While Branium.ai makes every effort to select trusted and reputable third-party providers, users acknowledge that Branium.ai does not have control over, nor does it assume liability for, the actions, services, or performance of third-party services or providers. These external integrations are provided solely for user convenience, and users interact with these services under the terms and conditions set by the respective third parties. Branium.ai cannot guarantee the reliability, availability, security, or quality of these external services and shall not be held responsible for any issues that arise as a result of interacting with third-party services, unless such liability cannot be excluded under the provisions of UK law, including the UK Consumer Rights Act 2015 or UK General Data Protection Regulation (UK GDPR).
In cases where personal data is involved in these third-party integrations, Branium.ai ensures that appropriate Data Processing Agreements (DPAs) are in place with the third-party providers, guaranteeing that they comply with UK GDPR requirements. These agreements ensure that any personal data shared with external service providers is handled in accordance with strict privacy and security standards, protecting the rights and interests of users. Branium.ai takes the privacy of user data seriously and makes every effort to ensure that any third-party services with which it integrates maintain high standards of data protection in line with UK consumer law.
However, despite these efforts, Branium.ai cannot be held accountable for any breaches or issues caused by third-party services that are outside of its control. Users are encouraged to review the privacy policies, terms of service, and any other relevant documentation provided by third-party services before using their integrations with Branium.ai to ensure they understand how their data may be handled.
User Responsibility
By interacting with third-party services or integrations through Branium.ai, users acknowledge and accept that they do so at their own risk. Branium.ai provides these third-party integrations for convenience, but users must independently evaluate and assume responsibility for any risks or consequences associated with using such services. This includes ensuring that any personal data shared with third-party services is done in accordance with the user’s preferences, and users should exercise caution when providing sensitive or confidential information to third parties.
If any issues arise with third-party integrations that directly affect Branium.ai’s services, users are encouraged to contact the Branium.ai support team as soon as possible. Our team will investigate the issue and work with the third-party provider, where possible, to resolve the situation and ensure that the user experience is not disrupted. Branium.ai is committed to providing assistance in resolving these issues, in line with UK consumer expectations, and ensuring that the platform remains functional and reliable.
However, Branium.ai’s responsibility in addressing issues with third-party integrations is limited to assisting users in troubleshooting and resolving problems that affect the functionality of our platform. Any problems that arise due to the external service provider’s actions, performance, or policies are beyond Branium.ai’s control, and Branium.ai cannot guarantee the resolution of such issues. Users should be aware that Branium.ai will make reasonable efforts to address integration issues, but ultimate responsibility lies with the third-party providers for their services, performance, and compliance with applicable laws and regulations.
In summary, while Branium.ai strives to offer seamless and beneficial third-party integrations, users should be mindful of the inherent risks associated with interacting with external services. Branium.ai remains dedicated to ensuring the best possible experience for its users but disclaims liability for any issues or damages that arise from third-party integrations or services.
Termination & Suspension of Accounts
Grounds for Termination
Branium.ai reserves the right to suspend or terminate user accounts for various reasons, including but not limited to violations of these Terms, engagement in fraudulent activities, or exhibiting harmful or disruptive behavior that negatively affects the platform, its services, or other users. Such actions may include, but are not limited to, abusive conduct, manipulation of platform features, or any other behavior deemed detrimental to the platform’s integrity, security, or overall user experience. Account suspension or termination is not automatic and will always be subject to a thorough review process to ensure fairness and transparency. The severity of the violation will be taken into account when determining the appropriate course of action, and Branium.ai will notify the user in writing of any such actions via email or platform alerts.
When an account is suspended or terminated, users will be given a reasonable opportunity to respond to the situation. Branium.ai will notify users of the suspension or termination decision and provide a clear explanation of the reasons for such actions. In line with UK consumer law, users will be provided with a 7-day period in which they can appeal the decision if they believe the termination was unjustified or if they have any relevant information or mitigating factors to present. This appeals process ensures that users have an opportunity to rectify any misunderstandings or resolve issues, giving them a fair chance to retain access to their account if appropriate. Branium.ai will carefully consider any appeals and may reinstate accounts if the circumstances warrant.
Branium.ai takes these matters seriously and adheres to all applicable UK laws and regulations, including ensuring that any suspension or termination of accounts is handled with respect for user rights and in full compliance with consumer protection laws. Users are advised to familiarize themselves with the Terms and conduct themselves accordingly to avoid the risk of account suspension or termination. Should a user’s account be suspended or terminated, they will be informed promptly, and all available options for resolution, including the right to appeal, will be outlined clearly.
Effects of Termination
When a user’s account is terminated, whether due to violations of these Terms or any other reason deemed appropriate by Branium.ai, the user will lose access to all services provided by Branium.ai, including any premium features, subscriptions, or services that may have been active at the time of termination. This includes, but is not limited to, access to the platform’s AI tools, content generation capabilities, and any other features that are integral to the user experience. Additionally, the user will no longer have access to any remaining “Neurons” or other forms of credits or balances that may have been accumulated on the platform. Neurons, or any other similar platform-specific credits, will be rendered void and non-transferable upon termination, and users will no longer be able to use or redeem these assets for any purposes within the platform.
Branium.ai does not provide refunds for remaining balances or credits, including Neurons, unless required by UK law. For example, if the services provided were unfit for the user’s purpose or did not meet the criteria of satisfactory performance as outlined under the UK Consumer Rights Act 2015, the user may be entitled to a refund. However, refund eligibility will be assessed on a case-by-case basis, depending on the nature of the termination and whether the services failed to meet the legal standards of fitness for purpose, quality, or performance. Branium.ai is committed to upholding UK consumer rights and will make every effort to assess these cases fairly.
If a user believes that the termination of their account was unjust or that a refund may be warranted due to issues with the services provided, they can request a review of the termination decision. Branium.ai will assess the circumstances surrounding the termination and determine the eligibility for a refund based on the specifics of the case. Users are advised to submit their appeal or request for a refund within 30 days of the termination notice. During this review process, Branium.ai will consider all relevant factors, including the user’s account history, the reason for termination, and any applicable legal obligations. A final decision will be made and communicated to the user within 30 days of receiving the request, ensuring that all actions are taken in compliance with UK law and consumer expectations.
Limitation of Liability & Disclaimers
Branium.ai provides its services on an "as is" and "as available" basis, without any representations, warranties, or guarantees of any kind, either express or implied, except where such warranties cannot be excluded under the provisions of UK law, including but not limited to the UK Consumer Rights Act 2015 or UK General Data Protection Regulation (UK GDPR). This means that, while Branium.ai strives to offer a high-quality platform and reliable AI-generated outputs, the company does not provide any assurance regarding the accuracy, completeness, reliability, or fitness for a particular purpose of the services or content provided through its platform. Users should understand and accept that the platform, AI tools, and any associated services may not be free from errors or omissions, and that they may not always perform in the manner that users expect or desire.
By using Branium.ai’s platform, users acknowledge and agree that the company is not liable for any specific performance guarantees or representations, except as explicitly outlined by law. This includes no responsibility for the uninterrupted operation of the platform, the accuracy of AI-generated content, or the suitability of services for any particular use case. Users should carefully review and verify all AI-generated outputs before utilizing them in any business, personal, or professional context. In addition, Branium.ai does not warrant that the platform will always be available without interruptions, delays, or errors. While the company strives to maintain high standards of reliability, unforeseen downtime, maintenance issues, or technical errors may occur, and Branium.ai does not assume responsibility for any losses, disruptions, or damages resulting from such issues, unless such events are caused by our gross negligence or willful misconduct.
Branium.ai is also not responsible for any issues that arise from the use of third-party services or integrations, including but not limited to third-party APIs, tools, software, or services that may be used in conjunction with Branium.ai’s platform. While Branium.ai makes reasonable efforts to ensure the quality and security of third-party services, these services are outside the company’s control, and any disruptions, errors, or failures originating from third-party providers are not the responsibility of Branium.ai, except where liability cannot be excluded under UK law. Users are encouraged to review the terms and conditions of any third-party services they interact with, as well as their privacy policies, to understand the risks and responsibilities associated with using such services.
Furthermore, Branium.ai disclaims any liability for damages, losses, or negative consequences that result from the use of the platform, including but not limited to any loss of data, revenue, reputation, or business opportunities. This also extends to any issues arising from AI-generated content that may be inaccurate, incomplete, or otherwise unsuitable for the user's intended purposes. By using Branium.ai, users accept full responsibility for the potential risks associated with AI outputs, including any legal or financial consequences that may arise from using such content inappropriately or without proper verification. Branium.ai will not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, data, or goodwill, unless such damages result from Branium.ai’s gross negligence or willful misconduct.
While Branium.ai cannot be held liable for the aforementioned issues, the company is committed to investigating reported problems with the platform and its services, including any concerns with AI-generated outputs or platform performance. If users encounter issues that they believe may be caused by the platform’s functionality, technical errors, or other problems, they are encouraged to contact Branium.ai's support team. Branium.ai will make reasonable efforts to resolve such issues in a timely manner, providing assistance where possible, and ensuring that all actions comply with UK consumer law and uphold user expectations regarding digital content quality. The company strives to offer effective support for technical difficulties, disruptions, and content-related problems within the bounds of its operational capabilities, though users should acknowledge that not all issues may be resolved due to the complex nature of AI technology and the external factors beyond Branium.ai's control.
Users should also understand that by utilizing the platform, they accept the inherent limitations of AI technology, including the potential for errors or biases in AI-generated content. Branium.ai encourages users to exercise caution when using AI-generated materials and to cross-check outputs, particularly in sensitive or critical contexts. Branium.ai does not take responsibility for any negative outcomes or consequences arising from the use or reliance on such outputs. However, in line with UK law, the company will make reasonable efforts to address and rectify issues reported by users, always aiming to improve platform performance, maintain high standards of quality, and ensure compliance with applicable consumer protection laws.
Severability
In the event that any provision or part of these Terms is found to be unenforceable, invalid, or illegal under applicable law by a competent court or regulatory body, such a determination will not affect the enforceability of the remaining provisions of these Terms. The unenforceable, invalid, or illegal provision will be deemed modified to the extent necessary to make it enforceable, valid, and consistent with the original intent of the parties, while ensuring that the remainder of the Terms continues to apply in full force and effect. This ensures that even if a particular provision is deemed unenforceable, the overall structure, operation, and functionality of these Terms will remain intact and operative, providing a comprehensive and enforceable agreement between Branium.ai and its users.
The severability clause is designed to preserve the integrity of the contract, ensuring that the entire agreement does not become void or unenforceable due to one problematic provision. In the event that a provision is found unenforceable, Branium.ai will make all reasonable efforts to modify that provision to align with applicable laws and regulations, and to reflect the original purpose of the provision to the fullest extent possible. This may involve adjusting the scope, language, or specific terms of the unenforceable provision to ensure that it complies with legal standards while still upholding the intent of the agreement. Any modifications made will be done in good faith and with the goal of maintaining the balance of rights and obligations between the parties, as originally established.
If such a modification or severance is required, the parties agree that the remaining provisions of these Terms will continue to be legally binding and effective. This includes, but is not limited to, the rights and obligations of both Branium.ai and the user as outlined throughout the agreement. Even if part of the agreement is altered or rendered unenforceable, the remainder of the Terms will continue to govern the relationship between the parties, ensuring that both Branium.ai and the user continue to be bound by the agreement, except in cases where specific provisions have been expressly determined to be unenforceable. In such cases, Branium.ai will take all necessary actions to ensure that the modified Terms are consistent with legal requirements while still maintaining the overarching principles of fairness, transparency, and compliance with UK consumer laws.
This severability clause emphasizes the importance of preserving the overall agreement in the event of a legal challenge to any individual provision. Branium.ai aims to maintain the enforceability and applicability of the entire set of Terms, and in the case where a provision is deemed unenforceable, the company will work diligently to ensure that any necessary changes are made promptly and in compliance with applicable legal standards. The continued enforceability of the remaining provisions will ensure that users’ rights, obligations, and protections under these Terms are not undermined or rendered void by the removal or modification of one provision, thus providing clarity and certainty in the ongoing operation of the platform.
Governing Law & Dispute Resolution
Legal Jurisdiction
These Terms shall be governed by, and construed in accordance with, the laws of the United Kingdom, without regard to its conflict of laws principles. This means that, regardless of the location of the user, any legal matters relating to or arising from the use of Branium.ai’s platform, including disputes, enforcement actions, and interpretation of the terms of the agreement, will be subject to the legal system of the United Kingdom. By agreeing to these Terms, both Branium.ai and the user consent to the jurisdiction of UK courts and agree that any legal actions, proceedings, or claims related to the platform or these Terms will be heard in the relevant courts located within the United Kingdom. This legal framework ensures consistency in the enforcement of these Terms and provides a clear and recognized legal system in which any disputes or claims will be handled.
The application of UK law extends to all aspects of these Terms, including the use of AI-generated content, platform services, third-party integrations, intellectual property rights, and user conduct. The governing law provision ensures that both Branium.ai and the user are clear on the legal rules and principles that apply when interpreting, enforcing, and resolving any legal issues that arise between the parties. Whether the issue concerns user compliance with platform rules, the performance of AI-generated outputs, or other aspects of platform functionality, the legal jurisdiction of the United Kingdom will govern the resolution of such matters. This also means that users agree to adhere to any legal obligations imposed by UK law, including consumer protection regulations, data protection laws (such as UK GDPR), and other relevant legislation.
In addition to providing legal clarity, this provision also ensures that Branium.ai, as a company based in the United Kingdom, operates within a consistent legal framework for business operations. This framework helps Branium.ai maintain compliance with local laws and regulations, while also providing users with a predictable and fair legal process if they need to resolve any issues with the platform. By choosing the laws of the United Kingdom, both parties have agreed to submit to the applicable legal standards and procedures in any disputes that arise under or in connection with these Terms.
Dispute Resolution
In the event that a dispute arises between Branium.ai and a user concerning these Terms, their relationship, or the platform's services, both parties will first attempt to resolve the dispute amicably and efficiently through negotiation. The aim of this negotiation process is to reach a mutually agreeable resolution without the need for formal legal proceedings. Both parties agree to engage in good faith discussions and to make reasonable efforts to understand each other’s position and concerns. Negotiation is intended to provide an informal, non-adversarial way of resolving issues and preventing the need for more costly and time-consuming legal processes.
If the dispute cannot be resolved through negotiation, the parties agree that the matter will then be submitted to binding arbitration, which will provide a more structured and formal means of resolving the issue. Arbitration is a method of alternative dispute resolution (ADR) in which an independent third-party arbitrator, selected by both Branium.ai and the user, will hear the case and make a legally binding decision. The arbitration process will take place in accordance with the rules of a recognized arbitration institution or under any other mutually agreed-upon set of rules. This process is designed to be faster and less formal than traditional court litigation, while still ensuring that both parties have the opportunity to present their case and that a final, enforceable decision is made.
The parties agree that any arbitration proceedings will be conducted in the United Kingdom, and that UK law will apply to the arbitration process, in alignment with the governing law provision outlined above. The decision of the arbitrator will be final and binding, and neither party will have the right to appeal or challenge the outcome, except in limited circumstances prescribed by law. In addition, the costs of the arbitration will be shared equally between the parties, unless the arbitrator rules otherwise. The binding nature of arbitration ensures that both Branium.ai and the user are held accountable for their positions and are provided with a fair resolution, while also avoiding the delays and complexities often associated with court-based litigation.
This dispute resolution process is intended to protect both parties by providing a clear, fair, and efficient method of resolving conflicts without the need for protracted legal battles. Arbitration also ensures that disputes are handled privately and confidentially, which can be beneficial for both Branium.ai and the user, particularly when sensitive or proprietary information is involved. Furthermore, arbitration is a more flexible dispute resolution method that can be tailored to the specific nature of the dispute, allowing for a more customized and streamlined process than traditional court proceedings.
Amendments & Updates to Terms
Right to Modify Terms
Branium.ai reserves the unequivocal right to amend, modify, or update these Terms at any time, at its sole discretion, without prior notice, except where required by law or in the case of significant changes. These updates may be made in response to changes in applicable laws, emerging industry standards, updates to platform features, or in response to user feedback. Branium.ai will not be held liable for any consequences that arise from such modifications, and users should regularly review the Terms to ensure they remain informed about any adjustments or additions to the agreement. The right to modify the Terms is integral to maintaining the flexibility and adaptability of the platform, ensuring that the legal framework remains current, relevant, and in full compliance with evolving legal and regulatory requirements.
Whenever significant changes are made to these Terms, Branium.ai is committed to notifying users of such updates through official channels, which may include email notifications, platform alerts, or other communication methods as deemed appropriate by the company. This ensures that users are fully informed about any substantial modifications that may affect their rights or obligations under these Terms. While Branium.ai strives to ensure that updates are communicated in a clear and timely manner, it remains the responsibility of users to regularly check for updates, as failure to do so does not absolve them from being bound by any changes made to these Terms. This process helps ensure that all users have the opportunity to review and understand any updates before continuing their use of the platform.
These modifications can range from minor clarifications and updates to more significant changes in platform operations, user responsibilities, data handling practices, or compliance with new legal frameworks. Branium.ai makes these changes in a manner that respects user interests and aims to create a safe, transparent, and legally sound environment for all parties involved. The right to modify the Terms without notice is essential for adapting to changing circumstances, ensuring the ongoing functionality and legal integrity of Branium.ai, and maintaining compliance with relevant industry regulations. As such, users acknowledge and agree that these Terms may change over time, and that it is their responsibility to remain informed about any updates that may occur.
User Responsibility
By continuing to access and use Branium.ai after updates to these Terms have been made, users explicitly acknowledge and agree to be bound by the revised Terms in their entirety, including any modifications or additions. This continued use constitutes an affirmative acceptance of the updated Terms, and users waive any right to claim ignorance of or dispute the updates, unless they have specifically communicated their disagreement with the changes within the provided timeframe, if applicable. The user’s ongoing engagement with the platform is understood to signify that they accept the most current version of the Terms and that they are responsible for understanding how any changes may impact their rights and obligations under the agreement.
It is important to note that continued use of the platform after any changes have been made to the Terms is treated as automatic consent to the updated Terms, regardless of whether the user has actively reviewed the updates. This provision emphasizes the importance of users maintaining an awareness of updates to the Terms, as they may affect key aspects of their interaction with Branium.ai, including their rights, obligations, and access to platform features. If users disagree with any changes to the Terms, they are encouraged to cease using the platform immediately. However, by choosing to continue using Branium.ai, users confirm their acceptance of the updated Terms, and Branium.ai will not be responsible for any misunderstandings or disputes arising from the failure to review such updates.
Users are also reminded that certain changes may affect their use of Branium.ai’s services, such as updates to privacy policies, data handling practices, fees, or terms related to third-party services integrated into the platform. In some cases, modifications to the Terms could significantly alter how users interact with the platform or the services available to them. Therefore, it is crucial for users to stay informed about these updates and make decisions accordingly. Branium.ai strives to provide clear and accessible communication about any changes, but users ultimately bear the responsibility for ensuring they remain up-to-date with the latest Terms.
Contact Information
For inquiries, support, or legal matters, Branium.ai can be reached through the following:
Email:
For general inquiries, support, or technical issues, email braniumcare@branium.ai. Our team typically responds within 24-48 hours on business days. Please include your account details and a description of the issue for faster assistance. For legal inquiries please contact us at alloy@branium.ai.
Postal Address:
Office 11568
182-184 High Street North,
East Ham, London,
United Kingdom, E6 2JA
We are committed to responding to all inquiries promptly and effectively.
Thank you for choosing Branium.ai, and we look forward to assisting you in your journey with our platform.